Ziddny DocsAdding Files and Web Data
Learn how to upload and manage knowledge sources in Ziddny.
Once you’ve created your Knowledge Source, you can enrich it with your own data. A Knowledge Source is where your Assistant learns from your content — files, documents, and websites — to provide context-aware responses.
Uploading Files
When you open a Knowledge Source, you’ll see three main tabs: Files, URLs, and Settings.
In the Files tab, you can upload multiple types of documents for indexing. Ziddny supports the following formats:
.pdf(text-based only — scanned PDFs are not supported).csv.doc/.docx.txt.html.md(Markdown).xml.json
You can upload up to 5 files per batch, each with a maximum size of 5 MB.
Once uploaded, Ziddny automatically processes and indexes the files — dividing them into small semantic chunks (Points) that the Assistant can reference later.
You can monitor the indexing status in real time. When complete, you’ll see a Completed status beside each file.
If any file fails to index:
- You can retry indexing directly from the interface.
- Or, delete and re-upload it if the issue persists.
File Format Note
Make sure your PDF files are text-selectable. Scanned or image-based PDFs can’t be processed correctly.
You can delete indexed files at any time to remove their content from the Knowledge Source.
Adding URLs
In the URLs tab, you can add web pages for indexing. Simply paste up to 5 URLs and click Add URL.
Ziddny will automatically crawl the page, extract the readable text, convert it into a semantic Markdown format, and index it into your Knowledge Source.
This is useful for:
- Product or company documentation hosted online
- Blog articles or help center pages
- Public datasets or structured web content
Unreachable or Protected Links
Indexing will fail if the URL you provide is not readable — for example, if a web page requires a login or is hidden behind authentication.
Direct File URLs Not Supported
Links that point directly to files (such as PDFs, images, or downloadable documents) cannot be indexed as URLs. Only standard web pages with readable text are supported.
Managing and Linking Knowledge Sources
In the Settings tab, you can:
- Edit the name and description of your Knowledge Source.
- View all linked Assistants currently using this Knowledge Source.
Cannot Delete Linked Knowledge Source
You cannot delete a Knowledge Source that is linked to an Assistant.
To delete it, first unlink it from all Assistants.
Understanding Points
When you upload files or index URLs, Ziddny internally breaks the text into smaller parts called points.
Each point represents roughly 1,024 tokens — a meaningful chunk of information.
The Stored Points and Monthly Processed Points indicators on the Knowledge Sources dashboard show your usage relative to your subscription plan.