Metrics

The Metrics page allows you to view performance insights and analyze how your assistants are being used over time. It gives you a comprehensive overview of your assistants’ activity, including session volume, duration, and message counts — helping you understand engagement and performance.

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Stats Overview

At the top of the Metrics page, you’ll see overall statistics for all assistants in your team, including:

• Sessions – The total number of assistant sessions started by users.
• Minutes – The cumulative duration of all voice interactions.
• Messages – The total number of messages exchanged with assistants.

You can adjust the filters to refine the data view:

• Assistant Filter – Choose a specific assistant to see metrics for that assistant only.
• Date Range – Select between Last 7 Days, Last 30 Days, or Last 90 Days to analyze recent or long-term activity trends.

Below these metrics, you’ll find charts that visualize:

• The number of sessions per day.
• The total minutes spent in interactions.
• The total number of messages exchanged.

These charts make it easy to identify usage spikes, user engagement trends, and high-activity days.

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Viewing Chat Logs

In the Logs tab, you can explore detailed session information and user-level insights.

You can:

• Filter by Assistant – View sessions for a specific assistant.
• Search by Session ID – Look up a particular conversation by its unique session identifier.
• Search by Username – If you created private links in the Share tab, each link is associated with a specific username. You can use that username to locate that user’s sessions.
  • For public links, no username is stored, since the sessions are anonymous.
• Search by Extracted Data – If your assistant’s Analysis tab includes extracted data fields (e.g., name, age, feedback, role), you can search by these attributes.

The Logs table also includes detailed columns for:

• Session Start Time – When the interaction began.
• Session Duration – How long the conversation lasted.
• Number of Queries – How many user messages were exchanged.
• Billable Minutes – The total chargeable time for voice sessions.

You can sort the logs by any of these metrics to quickly analyze high-activity sessions or find relevant records.

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Connecting Metrics with Analysis

If you’ve enabled Analysis in your assistant configuration, the extracted data and post-session insights (like feedback, conversion score, or summary notes) will appear alongside the logs.
This gives you a structured way to review conversation outcomes and understand how your assistant performs across different user segments.

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