Help & Support

Frequently Asked Questions

Common questions and answers about using Ziddny

Find quick answers to the most commonly asked questions about Ziddny. If you don't find what you're looking for here contact support.

Getting Started

Account and Billing

Assistants

Knowledge Management

Technical Issues

Team Management

Legal and Terms

Need more help? contact our support team.

Help & Support

Get help with common issues, find answers to frequently asked questions, and access support resources

Frequently Asked Questions

Getting Started

What is Ziddny?

How do I sign up for Ziddny?

Do I need technical knowledge to use Ziddny?

What's included in the free trial?

How does Ziddny work?

Which industries can benefit from using Ziddny?

What customization options are available?

Account and Billing

How do I upgrade my plan?

Can I downgrade my plan?

What happens if I exceed my plan limits?

How do I cancel my subscription?

How secure is my data with Ziddny?

What kind of support can I expect?

Assistants

Can multiple assistants share the same knowledge?

How do I make my assistant more accurate?

Knowledge Management

What file types can I upload?

Can I connect my website as a knowledge source?

Why is my knowledge source showing an error?

Technical Issues

Why is my assistant responding slowly?

Team Management

How do I invite team members?

What are the different team roles?

Can I change someone's role after they join?

How do I remove someone from my team?

Legal and Terms

Who is the service provider?

What is the difference between a Sponsored User and an Individual User?

Who owns the content generated (the Output)?

What are my responsibilities as a user?

How is my personal data handled?

Does Ziddny process biometric data?

Can the agreement or service be terminated?

What happens to my data when the agreement ends?

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